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Submitting evidence guidance

1.Footwear

I. Sizing issue

  1. Correct size tag but does not fit

  • Foot length

  • Sole length

  1. Incorrect size tag

  • Size tag

II. Incorrect color:

  • Real product color does not match the product color on the website

  • Product photos in natural light, not against the sun

III. The product is damaged, dented, or no longer in its original state:

  • The product received by the customer is damaged, and the issue is clearly visible (due to transportation, production ...)

  • Photo/clip showing the damaged part

  • Product overview photo

IV. Product is not up to customer's expectations:

  • The product is not damaged but not as customer's expectation (material, design ...)

  • Product photos

V. False advertising (DCMA):

  • Ads showing products from other brands

  • Product photos

  • False advertisement photo (must include our store's logo and link)

VI. Part of the order is missing:

  • The number of items received does not match the order placed and the order is not split to send

  • Photos of all products received in the packageEdit your paragraph here